No walk-in patients will be accepted at this time.  

Please do not come to the clinic unless you were asked to do so by one of our staff or doctors. 

If this is a medical emergency, please call 9-1-1 immediately or go to the nearest hospital emergency department.

**UPDATED Nov. 11, 2020**

All our drive thru flu shot clinics are booked. If more dates become available, they will be posted on our website.  


If you would like to receive the flu shot, please check with the following:

  • Local pharmacy:  available to anyone over the age of 5 years including seniors over 65 years of age.
  • Waterloo Public Health:  Clinics available for families with children between the age of six months to six years.  

Please note that our clinic is doing things differently to help contain the spread of COVID-19 and keep our patients safe. Until further notice: 

Virtual Care:  Unless otherwise advised by our staff, all appointments will be conducted over the phone.  If you would like to book a non-urgent appointment please fill out the Non-Urgent Appointments form located above.  For urgent same day appointments please call 5197442592.

Evening and Saturday Clinic:  The walk in style of our evening and Saturday clinics will temporarily be suspended in favour of telephone consultation. You can call 519-744-2592 to book a telephone appointment with the physician on call. These appointments will be booked on a first come first serve basis.  Phone line will be open Monday-Thursday at 5:00pm and Saturday at 9am.

Prenatal and Well Baby Checks:  These examinations are considered essential services and it is important that these appointments continue. 

Routine and non-urgent visits:  All non-essential appointments will be delayed or managed over the phone if possible.  We are not booking appointments for physicals at this time. 

Sick Notes:  We will not be booking appointments for sick notes. Note that the government has introduced legislation that means employers cannot ask for a doctor’s note if you have missed work because of the coronavirus (this is backdated to January 25, 2020) 

If you have travelled outside of Canada in the last 14 days Public Health recommends that you self isolate for 14 days.  If you think you may have COVID-19, please call TeleHealth at 1-866-797-0000

Please note that our clinic is not equipped to test for COVID-19. 

Thank you for your patience and understanding in these difficult times.

430 The Boardwalk, Suite 408, Waterloo, ON, N2T 0C1

Phone: 519 744 2592  

Fax: 519 744 1197

E-mail: northmed@gto.net 

Clinic Hours:  

Mon-Thu:  9am – 4pm

Fri: 9am – 3pm

 

Urgent Care Hours:  

Mon-Thu:  5pm – 8pm

Sat: 9am – 12pm

 

Phones are answered:  

Mon, Tue, Thu:  9 – 11:45am & 1 – 4pm

Wed, Fri:  9 – 11:45am


 

Mission: 

To improve and maintain the health of the community we serve. We commit our skills and resources to the benefit of the whole person by providing the finest in health care, while addressing the physical, emotional and spiritual needs of individuals and their families.  

Vision: 

One of the best health care delivery systems  in Ontario. Accessible, responsive, and personalized service. Innovative and up to date academic stature Excellent leadership management and a positive work environment. 

Values:

*Dignity:  We value the uniqueness of each person and work to ensure everyone’s right to privacy. We respect the cultures, values, beliefs and traditions of others and honour their talents and contributions.  

*Integrity: We say what we mean and do what we say. We communicate openly and honestly and behave ethically. We demand the best of ourselves and accept shared accountability for our actions.  

*Service:  We work to make a difference in people’s lives and in our community. We strive for excellence by anticipating, meeting and exceeding expectations. We  will continually improve our programs and skills through learning and innovation. We responsibly manage our resources.  

*Compassion: We recognize and respond to the emotional, spiritual and physical needs of all the people we serve. We create a caring environment, conducive to healing, growth and well-being for all.

Northfield  @  Boardwalk  has  adopted  the    Clinical  Practice  Model  to  better serve  you.  Ideally,  we  should  all  have  a  personal  physician  who  has  a detailed  knowledge  of  our health  history,  family,  and  day-to-day  symptoms.   We  have  decided  to  implement  this model  for  your  convenience.  What  is the   “Clinical   Practice   Model”?      Currently,   we  have   a   group   of   Family Physicians,  Nurse  Practitioners,  Advanced  Nurses  and Nurses to  provide you  with  the  best  care  possible.     This  group  will  look  after  you  even  if your physician  is  away.  We  use  a  robust  Electronic  Medical  Records  Program to  guarantee   accurate   and   instant   access   to   your   medical   records, including lab results, consultations and imaging reports. 

Also  on  staff,  we  have  nurses  and an experienced Nurse Practitioner as well as an advanced practice nurse.

  –  Nurse  Practitioners  –  

Our  nurse  practitioners  provide  care  to  patients  of  all ages.  Their  advanced knowledge and  skills  help  assess  and  diagnose. They  perform  a  periodic  health  assessment, order and  interpret  diagnostic tests,  write  prescriptions  and  make  referrals. They  work  in partnership  with physicians,  nurses  and  other  health  care  professionals  such  as  social workers, midwives and pharmacists to keep you and your family well.

 -Test Results –
We usually do not call with normal results. If the doctor needs to discuss the results with you, you will get an email or a call. Please allow 2-3 weeks for results to arrive.  Pap tests and any other Public Health tests  often take about 6-8 weeks. Receptionists   cannot   provide or discuss results with you.  We cannot provide spouses, siblings, or parents information/results without a signed consent.“Please note we do not fax, mail or email results because of privacy regulations”WE DO NOT PROVIDE TEST RESULTS OVER THE PHONE.
 
  – Health Card  –
The Ministry of Health requires every patient to present a valid Health Card at each visit. When you change ANY personal information, including your address please go to Service Canada (OHIP) office.  Then contact our office to update the Version Code and expiry date.  You will be charged for your office visit with us if you have an expired health.

  – Referrals –
If a referral to a specialist is requested by the physician, our office will fax a referral request to the specialist. The specialist’s office will setup ypur appointment and contact our office. Our office will then contact you with your upcoming appointment time and date with instructions. If you have e-mail, please provide it to the receptionist as this is a much more efficient way to receive the information. Otherwise we will mail the information to you via canada post. Please ensure that we alwais have your most curret mailing address and email.
It could take 6-8 weeks until we hear back from the specialist’s office.

If it has taken longer that 8 weeks and you have not received any notification, please contact our office.

  –  Medication and Renewal  –

Please inform us if youre taking any over-the-counter medications or herbal remedies. If this is your first office visit with your physician, please bring all of your prescribed and over the counter medication with you. If you notice any side effects from medications, please contact your pharmacy or our office so we can make the necesary adjustments or changes.

For prescription renewals, please contact your pharmacy 1-2 weeks before you run out. The pharmacy will fax your prescription request to your physician. 

 –  Appointments –

For booking non-urgent appointments, or if you simply have a question for the doctor or the staff, you may email us at northmed@gto.net. You may also book appointments on our site by clicking on the Non-Urgent Appointments button or you may telephone our office at 519-744-2592. The phones are answered Monday – Friday from 9:00am to 11:45am, but are closed for lunch between 11:45am to 1:00pm. Our phones are also answered from 1:00pm – 3:45pm Mondays, Tuesdays and Thursdays for urgent concerns only.

When booking an appointment, please provide your patient number and the purpose of your visit, so that we can schedule your time appropriately.

Use e-mail and the appointments tool only for non-urgent appointments.

    –  Using Other Clinics and Physicians  –

We discourage the use of Walk-In Clinics. Our doctors are billed for your visit and we do not receive reports from them.
We, as a team, are commited to provide you and your family with comprehensive care, including management of urgent concerns.
 
We always have same day appointments available at our clinic for urgent matters. These appointments must always be booked by phone, not e-mail. please call in the morningafter 9:00am. Walk-ins are welcomed on Saturdays 9:00 am – 2:00 pm on a first come / first served basis.
 
  –  Waiting Time  –
We try hard to stay on time, but situations often arise which cause delays. We request that you first call in for an appointment, as “Walking in” without an appointment is not fair to those already waiting, and causes more delay for all concerned parties. Please arrive 10 minutes early for your appointment. This will help the doctors stay on schedule and allow time for support staff to do any work required in preparation for your visit. Please help us by informing the receptionist, when making the appointment, if you have more than one issue that you would like to address. This allows them to book the correct ammount of time. For example, forms, diabetic follow-ups, mental health assessments and pap smears require 20 miutes each.
 
  –  Personal Information  –
It is vital that we have your current address, email and ALL phone numbers, in case we need to reach you.  We may need to contact you about test results, referrals, or other appointments. We adhere to a strict privacy policy according to the Personal Information and Electronic Documents Act (PIPEDA). We cannot provide any information to spouses, siblings, or parents without signed consent.
 
   –  Uninsured Services Policy  –
 
Click on the link to find out more aobout our Uninsured Services Policy.