Clinic Hours:
Mon-Thu: 9am – 4pm
Fri: 9am – 3pm
Urgent Care Hours:
Mon-Thu: 5pm – 8pm
Sat: 9am – 12pm
Phones are answered:
Mon, Tue, Thu: 9 – 11:45am & 1 – 4pm
Wed, Fri: 9 – 11:45am
430 The Boardwalk, Suite 408, Waterloo, ON, N2T 0C1
Phone: 519 744 2592
Fax: 519 744 1197
E-mail: northmed@gto.net
Please note that our clinic is doing things differently to help contain the spread of COVID-19 and keep our patients safe. Until further notice:
Virtual Care: Unless otherwise advised by our staff, all appointments will be conducted over the phone. If you would like to book a non-urgent appointment please send our staff an appointment request through the Health Myself patient portal. For urgent same day appointments please call 519-744-2592.
Evening and Saturday Clinic: The walk in style of our evening and Saturday clinics will temporarily be suspended in favour of telephone consultation. You can call 519-744-2592 to book a telephone appointment with the physician on call. These appointments will be booked on a first come first serve basis. Phone line will be open Monday-Thursday at 5:00pm and Saturday at 9am.
Prenatal and Well Baby Checks: These examinations are considered essential services and it is important that these appointments continue.
Routine and non-urgent visits: All non-essential appointments will be delayed or managed over the phone if possible. We are not booking appointments for physicals at this time.
Sick Notes: We will not be booking appointments for sick notes. Note that the government has introduced legislation that means employers cannot ask for a doctor’s note if you have missed work because of the coronavirus (this is backdated to January 25, 2020)
Thank you for your patience and understanding.
Mission:
To improve and maintain the health of the community we serve. We commit our skills and resources to the benefit of the whole person by providing the finest in health care, while addressing the physical, emotional and spiritual needs of individuals and their families.
Vision:
One of the best health care delivery systems in Ontario. Accessible, responsive, and personalized service. Innovative and up to date academic stature Excellent leadership management and a positive work environment.
Values:
*Dignity: We value the uniqueness of each person and work to ensure everyone’s right to privacy. We respect the cultures, values, beliefs and traditions of others and honour their talents and contributions.
*Integrity: We say what we mean and do what we say. We communicate openly and honestly and behave ethically. We demand the best of ourselves and accept shared accountability for our actions.
*Service: We work to make a difference in people’s lives and in our community. We strive for excellence by anticipating, meeting and exceeding expectations. We will continually improve our programs and skills through learning and innovation. We responsibly manage our resources.
*Compassion: We recognize and respond to the emotional, spiritual and physical needs of all the people we serve. We create a caring environment, conducive to healing, growth and well-being for all.
Northfield @ Boardwalk has adopted the Clinical Practice Model to better serve you. Ideally, we should all have a personal physician who has a detailed knowledge of our health history, family, and day-to-day symptoms. We have decided to implement this model for your convenience. What is the “Clinical Practice Model”? Currently, we have a group of Family Physicians, Nurse Practitioners, Advanced Nurses and Nurses to provide you with the best care possible. This group will look after you even if your physician is away. We use a robust Electronic Medical Records Program to guarantee accurate and instant access to your medical records, including lab results, consultations and imaging reports.
Also on staff, we have nurses and an experienced Nurse Practitioner as well as an advanced practice nurse.
– Nurse Practitioners –
Our nurse practitioners provide care to patients of all ages. Their advanced knowledge and skills help assess and diagnose. They perform a periodic health assessment, order and interpret diagnostic tests, write prescriptions and make referrals. They work in partnership with physicians, nurses and other health care professionals such as social workers, midwives and pharmacists to keep you and your family well.
– Referrals –
If it has taken longer that 8 weeks and you have not received any notification, please contact our office.
– Medication and Renewal –
Please inform us if youre taking any over-the-counter medications or herbal remedies. If this is your first office visit with your physician, please bring all of your prescribed and over the counter medication with you. If you notice any side effects from medications, please contact your pharmacy or our office so we can make the necesary adjustments or changes.
For prescription renewals, please contact your pharmacy 1-2 weeks before you run out. The pharmacy will fax your prescription request to your physician.
– Appointments –
For booking non-urgent appointments, or if you simply have a question for the doctor or the staff, you may email us at northmed@gto.net. You may also book appointments on our site by clicking on the Non-Urgent Appointments button or you may telephone our office at 519-744-2592. The phones are answered Monday – Friday from 9:00am to 11:45am, but are closed for lunch between 11:45am to 1:00pm. Our phones are also answered from 1:00pm – 3:45pm Mondays, Tuesdays and Thursdays for urgent concerns only.
When booking an appointment, please provide your patient number and the purpose of your visit, so that we can schedule your time appropriately.
Use e-mail and the appointments tool only for non-urgent appointments.
– Using Other Clinics and Physicians –